Terms and Conditions

Effective: 1 November 2026

These terms and conditions govern your purchase of products from Paving UK. Please read them carefully before placing your order. By placing an order, you agree to be bound by these terms.

Contact us: 01782 355170 | sales@pavinguk.co.uk

  1. DEFINITIONS

In these Terms and Conditions:

  • “We”, “Us”, “Our”: Milton Garden Products Limited trading as Paving UK
  • “You”, “Your”: The person or business placing the order
  • “Consumer”: An individual buying wholly or mainly for purposes outside their trade, business, craft or profession
  • “Business customer”: Anyone buying in the course of a business, including trade account holders
  • “Goods”: The products you order from us
  • “Order”: Your request to purchase goods from us
  • “Contract”: The legally binding agreement between you and us

Company Details:
Milton Garden Products Limited (Company No. 02456221)
Registered office: The Coal Yard, Milton Road, Milton, Stoke-on-Trent, ST1 6LE
VAT No: GB 536 8971 95
Phone: 01782 355170 | Email: sales@pavinguk.co.uk

  1. HOW THE CONTRACT IS FORMED
2.1 Placing Your Order

When you place an order (online or by phone), you are making an offer to buy goods under these Terms and Conditions.

2.2 Order Acknowledgement and Acceptance

After you order, we will email you to acknowledge that we have received it. This acknowledgement does not mean we have accepted your order. The contract is formed when we accept your order, which happens when we dispatch the goods or email you to confirm acceptance, whichever is first.

2.3 We May Refuse Orders

We may refuse an order before acceptance, in particular if:

  • The goods are unavailable
  • A pricing error has occurred
  • We cannot deliver to your address
  • Payment cannot be verified

If we refuse your order after you have paid, we will refund you in full.

2.4 Cancellations and Returns

For information on cancelling your order or returning goods, please see our Returns and Refunds Policy.

  1. PAYMENT
3.1 Payment in Full Before Dispatch

Payment must be made in full at the time of order, before goods are dispatched.

3.2 Payment Methods

We accept:

  • Credit and debit cards (via website checkout or payment link)
  • PayPal
  • Bank transfer (BACS)
  • Trade account credit, for approved trade account holders (see section 6)
3.3 Pricing and VAT
  • All prices include VAT unless stated otherwise
  • Prices may change without notice
  • The price charged is the price shown when you placed your order, unless a pricing error applies (see clause 5.3)
  • Delivery charges and any delivery options you select are shown separately at checkout
3.4 Price Match

We offer a price match on the terms set out in our FAQ. A price match must be agreed before your order is placed and applies only to that order.

  1. DELIVERY
4.1 Delivery Area

We deliver nationwide across mainland UK. Some postcodes may carry extra charges or restrictions, which are shown at checkout.

4.2 Delivery Options

Depending on your postcode and order, you can choose from the options shown at checkout, which may include:

  • Standard (free) delivery
  • Express delivery
  • Saturday delivery

The price and estimated date of each option are shown before you pay.

4.3 Delivery Dates

Any delivery date you choose or we give you is a target, not a guarantee. We will make reasonable efforts to deliver on that date and will tell you if it changes.

4.4 Kerbside Delivery

All deliveries are kerbside. Goods are delivered on pallets by tail-lift vehicle and set down at the kerb or the nearest safe, accessible point to it. The driver cannot carry or move goods onto your property, into gardens, through houses or round the back. Pallets are not collected or returnable; disposing of them is your responsibility.

4.5 Access and Vehicle Size

Our standard delivery vehicles are large and need clear, safe road access. If the road to your property is narrower than 3 metres, has a low or weak bridge, low trees or cables, tight turns or a weight limit, you must select the 7.5-tonne vehicle option at checkout.

The 7.5-tonne tail-lift can lift up to 750kg per pallet, so your order may be split across extra pallets, charged at £49.99 for each extra pallet. If you did not select this option and our vehicle cannot safely deliver, the failed delivery charge in clause 4.7 applies.

If you need delivery on a 7.5-tonne vehicle, select this option at checkout. A charge of £49.99 applies.

If restricted access was not declared and the vehicle cannot safely deliver, the failed delivery charge in clause 4.7 applies.

4.6 Checking Your Delivery and Damaged Goods

Please inspect your goods when they arrive, before signing.

  • If goods are visibly damaged, you should refuse the damaged goods and tell the driver, then contact us as soon as possible.
  • Please report any damage within 48 hours of delivery, with photos, so we can claim from the carrier.
  • If you find damage later, contact us within 28 days — this does not affect your statutory rights.

Please see our Returns and Refunds Policy for what happens next.

4.7 Failed Deliveries

If delivery cannot be completed because:

  • No one is available to accept delivery, where this is needed
  • The delivery details you gave are incorrect or incomplete
  • The delivery location is unsafe or inaccessible and restricted access was not declared
  • You refuse delivery for any reason other than damage

A re-delivery charge of £50 applies for each further delivery attempt.

4.8 Risk and Responsibility

Risk in the goods passes to you when they are delivered. After delivery you are responsible for storing the goods properly; we are not liable for damage caused by poor storage.

4.9 Delivery Address Changes

Once your order has been placed, the delivery address cannot be changed. This protects you and us against fraud. If you have entered an incorrect delivery address, you must cancel your order (under our Returns and Refunds Policy) and place a new one with the correct address. Your refund will be processed within 14 days.

Please check your delivery address carefully before ordering.

  1. PRODUCT INFORMATION
5.1 Descriptions and Measurements

We take care to make product descriptions and measurements accurate. However:

  • All measurements are approximate and may vary slightly
  • Product images are for illustration and actual products may vary
  • Colours on screen may differ from the actual products
5.2 Natural Materials

Natural stone and porcelain vary in colour, texture and appearance, including between batches. This is a characteristic of the product, not a fault. For full details, please see our Returns and Refunds Policy.

5.3 Pricing Errors

We may cancel orders where a price is clearly wrong because of a technical or human error. If this happens, you will receive a full refund.

5.4 Stock Availability

All products are subject to availability. If items you ordered are unavailable, we will contact you to offer:

  • A suitable alternative product
  • A full refund
  • A delay until stock arrives, if you agree
5.5 Patio Calculator

Our patio calculator and any quantities we suggest are a guide only. You are responsible for checking your measurements and the quantity you order, including allowing extra for cuts, breakages and waste.

5.6 Split Packs

Split (part) packs are not delivered in the manufacturer’s original packaging and are more vulnerable in transit than full packs. We pack them with care. This does not affect your rights if goods arrive damaged (see clause 4.6).

5.7 Special Orders

For information on special orders, non-refundable items and bespoke products, please see our Returns and Refunds Policy.

  1. TRADE ACCOUNTS AND CREDIT
6.1 Applying

Trade accounts are for businesses in the landscaping, building and related trades. We approve applications at our discretion and may close or suspend an account at any time.

6.2 Trade Pricing and Codes

Approved trade account holders receive the trade pricing or discount shown in their account. Trade codes are personal to the account holder and must not be shared or published. We may cancel any code that is misused.

6.3 Earning Credit

Where your account earns credit, it is added at the rate shown in your account once the related order has been delivered and completed.

6.4 Using Credit

Credit can only be used against future orders on our website by the account holder. It has no cash value, cannot be exchanged for cash and cannot be transferred.

6.5 Expiry and Reversal

Credit expires 12 months after it is added. If an order that earned credit is cancelled, returned or refunded, the credit earned on it is removed.

6.6 Changes to the Scheme

We may change or end trade pricing or the credit scheme. We will give account holders reasonable notice, and credit already earned can be used until it expires.

  1. TITLE AND OWNERSHIP
7.1 Retention of Title

Goods remain our property until you have paid for them in full.

7.2 Installed Goods

Ownership passes to you immediately if goods are installed, incorporated into other works or altered from their original state. You remain liable for the full purchase price.

7.3 Business Customers

Until a business customer has paid in full, they hold the goods as bailee, must allow us reasonable access to recover unused goods in their original condition, and must hold the proceeds of any resale in trust for us, keep them separate and pay them to us immediately.

  1. LIABILITY
8.1 Faulty Goods

For information on faulty, damaged or defective goods, please see our Returns and Refunds Policy.

8.2 What We Are Not Liable For

We are not liable for:

  • Loss of profits or business
  • Loss of contracts or opportunities
  • Consequential or indirect losses
  • Damage caused by improper installation
  • Damage caused by not following manufacturer’s instructions
  • Normal wear and tear
  • Natural variation in stone or porcelain products
  • Colour differences from screen images or samples
8.3 Limitation of Liability

Where we are liable, our total liability is limited to the price paid for the goods in question.

8.4 Nothing in These Terms Affects
  • Your statutory rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013
  • Our liability for death or personal injury caused by our negligence
  • Our liability for fraud or fraudulent misrepresentation
8.5 Business Customers and Consumers

Clauses 8.2 and 8.3 apply in full to business customers. For consumers, they apply only as far as the law allows.

  1. FORCE MAJEURE

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Acts of God, natural disasters and severe weather
  • War, terrorism and civil unrest
  • Government restrictions or regulations
  • Fire, flood and explosion
  • Strikes and industrial action
  • Failure of suppliers, carriers or subcontractors
  • Transport delays or accidents
  • Telecommunications or IT failures

If such an event happens, we may:

  • Suspend performance until it ends
  • Cancel the contract with a full refund
  • Offer alternative arrangements
  1. GENERAL
10.1 Entire Agreement

These Terms and Conditions, together with our Returns and Refunds Policy and Privacy Policy, form the entire agreement between you and us.

10.2 Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on our website and apply to orders placed after they are posted.

10.3 Severability

If any provision of these terms is found invalid or unenforceable, the rest continue in full force.

10.4 No Waiver

If we do not enforce a right or provision, that does not waive it.

10.5 Assignment

You may not transfer your rights or obligations under these terms without our written consent. We may transfer our rights and obligations to another organisation. If we do, we will tell you, and your rights under these terms will not be affected.

10.6 Third Party Rights

These terms are between you and us. No other person has any right to enforce them.

10.7 Data Protection

We process your personal data in line with UK data protection law. For how we collect, use and share your data, including with delivery partners, payment providers and for marketing, please see our Privacy Policy and Cookie Policy.

10.8 Governing Law

These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

  1. COMPLAINTS

We are committed to resolving issues fairly and professionally. If you are unhappy with any part of our service, please contact us on 01782 355170 or at sales@pavinguk.co.uk and we will investigate.

  1. SAMPLES

Order one free sample to see it in your own garden before you buy. The sample is free; £3.50 covers postage. Samples are a small offcut of the product, so natural colour variation across a full order will be wider than any one sample can show. Usually with you in 3–5 working days.

Paving UK
Paving UK is a trading name of Milton Garden Products Limited (Company No. 02456221).
Registered office: The Coal Yard, Milton Road, Milton, Stoke-on-Trent, ST1 6LE
VAT No: GB 536 8971 95
Phone: 01782 355170 | Email: sales@pavinguk.co.uk | Website: www.pavinguk.co.uk

Effective: 1 November 2026