Report Breakage

We're sorry to hear some items arrived damaged. Please complete the form below and we'll resolve this as quickly as possible.

What you'll need:

Your order number
Photos showing the damage (wide shots of packaging/pallet and close-ups of damaged items)
Count of broken pieces

Please report breakages within 28 days of delivery.

Your Details

Full Name *

Email Address *

Phone Number

Order Information

Order Number *

Web orders: Find your order number in your order confirmation email (e.g. #11050)
Phone/Trade orders: Find your order number on your invoice (shown as "Order Number")

Email Used for Order *

Enter the email address associated with your order. For phone/trade orders, this is the email you provided when placing the order.

Breakage Details

Number of Broken Items *

Which products are damaged? *

Description of Damage *

Photos & Videos

Please upload clear photos or videos showing:

Wide shots: Overall view of pallet/packaging showing damage
Close-ups: Detailed shots of damaged edges/surfaces
Individual items: Please upload an image of EACH broken slab or tile

Minimum 2 photos/videos required

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Tap to upload photos or videos

Photos up to 10MB, videos up to 50MB

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I confirm that the information provided is accurate and the photos show the actual damage received.